All ZOOM programmes have fixed times and a limited number of participants

faq -

FREQUENTLY ASKED QUESTIONS

Here you will find answers to frequently asked questions on a range of topics. If you have any questions or comments, please contact us at office@kindermuseum.at

 


General Questions

The ZOOM Children's Museum is a non-profit, private organisation and has been a central part of Vienna’s children's culture since 1994. Here, children can explore, work, play and ask questions as they please. In exhibition and studio rooms specially designed for children, they can investigate topics from art, science and everyday culture in a playful way. Child-friendly play stations, objects, artistic installations and workshops arouse curiosity and stimulate creativity. This gives children an exciting, sensory introduction to the museum world. Over 1,600 square metres, ZOOM offers four different areas for visitors up to the age of 14: the ZOOM hands-on exhibition for children aged 6 to 12, the ZOOM Ocean play area for children aged 8 months to 6 years, the ZOOM Studio workshop area for children aged 3 to 12, and the ZOOM Animation Studio for children and young people aged 8 to 14. The ZOOM Mobile, an outreach offering outside the museum, complements the programme with workshops for children aged 4 and over.

You can find our current opening hours here.

Yes, please book your tickets in advance as the number of participants for each session is limited. We cannot guarantee available tickets at our box office on the day.

Group tickets can be reserved online with an account for institutions.
Exceptions: if you would like to book a time slot for a group of children with disabilities/special educational needs, a special ZOOM experience such as “EXPEDITION OZEAN” in the ZOOM Ocean or a 3.5-hour workshop in the ZOOM Animation Studio, please contact us at: office@kindermuseum.at or +43/1/524 79 08

Unfortunately, adults cannot take part in the ZOOM programmes without children. However, we do offer special guided tours of the children's museum for adults. For further information, please contact us at: .

ZOOM Children's Museum offers five different areas for young visitors up to the age of 14: the ZOOM Hands-on Exhibition for children aged 6 to 12, the ZOOM Ocean play area for children aged 8 months to 6 years, the ZOOM Studio workshop areas for children aged 3 to 12, ZOOM Animation Studio for children and young people aged 8 to 14 and ZOOM Mobile for children aged 4 to 14.

 Children aged 6 and over can take part in the children's museum programmes without being accompanied by an adult. However, the ZOOM Children's Museum assumes no responsibility for supervision.

Tickets can be purchased online 10 days in advance. New dates are released on an ongoing basis. As the number of participants is limited, tickets must be purchased before the visit.

You can find the admission prices and discounts here.

According to our terms and conditions, purchased tickets cannot be cancelled or rebooked.

Tickets must be picked up at the box office 15 minutes before the start of the event.
 
All ZOOM programmes have fixed start times. At the beginning there is always an introduction to the theme of the respective area. Since there may be waiting times at the box office, you should calculate 15 minutes into your schedule.

Tickets can be paid for online by debit card, credit card and instant bank transfer. We offer cash and card payment on site.

It is generally not possible to book an area exclusively, and ZOOM does not offer children's birthday parties.
However, children aged 8 and over can book the special “Besondertag” programme in the animation studio. This is an exclusive workshop for a maximum of 14 children. Find out more at